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Privacy Statement
mathsteacher.com Pty Ltd has created this privacy statement in order to
demonstrate our firm commitment to privacy. The following discloses our
information gathering and dissemination practices for the www.mathsteacher.com,
www.mathsteacher.com.au,
www.mathssoftware.co.nz,
www.mathematicssoftware.co.uk,
www.mathsoftware.biz, www.mathssoftware.co.za
and www.mathsoftware.in Websites ("the mathsteacher Websites").
mathsteacher.com Pty Ltd may use technology to monitor traffic through
the mathsteacher Websites to gather broad information about how
visitors are using
the mathsteacher Websites. This information is used to
improve the experience for
the visitors.
The mathsteacher Websites may contain links to other Websites. mathsteacher.com Pty Ltd
is not responsible for the privacy practices or
the content of such Websites.
The mathsteacher Websites direct visitors who request a licence from mathsteacher.com Pty Ltd for our
software to order forms on the mathsteacher.com
Website. All information collected is
necessary to fulfil our licensing process. We may use the information collected on the order
form to verify the identity of the person requesting the licence
to protect our company from fraudulent orders. Contact information from the order form is used to
fulfil the order. The licensee's contact information is used to get in touch with the visitor when
necessary such as to inform the licensee of an unanticipated delay in
fulfilling the delivery process.
Internet orders require the processing of either MasterCard, VISA or
American Express credit card
details. mathsteacher.com Pty Ltd secures transactions
with the Internet standard for encryption, Secure Sockets Layer (SSL). SSL uses encryption to ensure all information shared
between a computer and a Website is protected from outside observation
or interference. After filling in an order form and pressing the
"Pay by Credit Card" button, the credit card details are
securely transmitted in real time to the National Australia Bank and
processed behind its firewall. National Australia Bank approves or
declines the credit card
details in real time (in approximately 6 seconds). mathsteacher.com Pty Ltd
will then process all
approved transactions in accordance with the licensing process outlined
before a customer commences an order. For security reasons, the National Australia Bank
does not provide mathsteacher.com Pty Ltd with full credit
card details (i.e. only 9 of the 16 digits of the credit card number is
provided).
mathsteacher.com Pty Ltd may aggregate demographic information for internal use to analyse its
performance. It will not share any information with third parties
that could be used to identify individual users of
the mathsteacher Websites.
Visitors to
the mathsteacher Websites may be provided with the opportunity to receive email
updates about future software or reminders about licensing our software through check boxes or feedback forms.
mathsteacher.com Pty Ltd requires you to willingly opt-in before receiving any such emails.
mathsteacher.com Pty Ltd gives users the following options for removing their information
from our database to not receive future communications.
- You can request removal from the feedback
form
- You can send mail to the following postal address:
mathsteacher.com Pty Ltd
PO Box 1112
MOUNTAIN GATE VIC 3156
AUSTRALIA
Visitors to
the mathsteacher Websites may provide mathsteacher.com Pty Ltd with feedback through
feedback forms. When providing such feedback, we require
basic contact details including your name, email address and whether you
are a teacher, parent, student, retailer or someone else. We may contact you
to further clarify your feedback. mathsteacher.com Pty Ltd
may aggregate the
feedback information for internal use to analyse the broad viewpoints of
the mathsteacher Websites' visitors. mathsteacher.com Pty Ltd
will not share any
feedback information with third parties
that could be used to identify individual users of
the mathsteacher Websites.
If you wish to provide mathsteacher.com Pty Ltd with feedback, you
must read the terms and conditions of use of
the mathsteacher Websites and in particular, the sub-section relating to intellectual
property rights of feedback
submissions.
Delivery Policy
Providing mathsteacher.com Pty Ltd agrees to
license its software in accordance with the relevant
licence agreement/s, it will send the software by post or Internet
download as
requested.
mathsteacher.com Pty Ltd will aim to minimise the delivery time taken but may take such steps
as deemed necessary to verify the payment of the licence fee and the
identity of the person requesting the licence to protect itself from
fraud.
For schools and tutoring centres, mathsteacher.com Pty Ltd aims to
ship the software to all customers within 24 hours of receiving the
order. For Homework Licences sent by post, mathsteacher.com Pty Ltd will ship the
software within the timeframe advised to customers before orders are
submitted. However, longer delivery times might occur for
customers in remote locations.
Nevertheless, before requesting a licence, you must accept that mathsteacher.com Pty Ltd does not
guarantee the delivery time of the software and shall not be liable
for any damages caused by late delivery to the user/s of the software, nor shall
it be obligated in any way to alter the terms of the relevant licence agreement.
Nonetheless, mathsteacher.com Pty Ltd will inform the person requesting the licence by using
the email address provided by that person:
- of any expected delays in the delivery of the software.
- if the licence cannot be provided and promptly refund any monies paid.
Please contact mathsteacher.com Pty Ltd using the feedback
form or by calling the number/s listed on the contact
page if you are concerned about any delay in the delivery of
the software.
Returns Policy
mathsteacher.com Pty Ltd only accepts returned software if the software is defective and
warrants to replace the defective software in accordance with the terms of the Warranty.
Questions About Our Policies
If you have any questions about the privacy statement, other policies,
our terms and conditions of use of
the mathsteacher Websites, the practices of
the mathsteacher Websites, or your dealings with
the mathsteacher Websites, you can:
- use the feedback
form; or
- send postal mail to:
mathsteacher.com Pty Ltd
PO Box 1112
MOUNTAIN GATE VIC 3156
AUSTRALIA
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