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Privacy Statement

mathsteacher.com Pty Ltd has created this privacy statement in order to demonstrate our firm commitment to privacy.  The following discloses our information gathering and dissemination practices for the www.mathsteacher.com and www.mathsteacher.com.au Websites ("the mathsteacher Websites").

mathsteacher.com Pty Ltd may use technology to monitor traffic through the mathsteacher Websites to gather broad information about how visitors are using the mathsteacher Websites.  This information is used to improve the experience for the visitors.

The mathsteacher Websites may contain links to other Websites.  mathsteacher.com Pty Ltd is not responsible for the privacy practices or the content of such Websites.

The mathsteacher Websites direct visitors who request a licence from mathsteacher.com Pty Ltd for our software to order forms on the mathsteacher.com Website.  All information collected is necessary to fulfil our licensing process.  We may use the information collected on the order form to verify the identity of the person requesting the licence to protect our company from fraudulent orders.  Contact information from the order form is used to fulfil the order.  The licensee's contact information is used to get in touch with the visitor when necessary such as to inform the licensee of an unanticipated delay in fulfilling the delivery process.

Internet orders require the processing of either MasterCard, VISA or American Express credit card details.  mathsteacher.com Pty Ltd secures transactions with the Internet standard for encryption, Secure Sockets Layer (SSL).  SSL uses encryption to ensure all information shared between a computer and a Website is protected from outside observation or interference.  After filling in an order form and pressing the "Pay by Credit Card" button, the credit card details are securely transmitted in real time to the National Australia Bank and processed behind its firewall.  National Australia Bank approves or declines the credit card details in real time (in approximately 6 seconds).   mathsteacher.com Pty Ltd will then process all approved transactions in accordance with the licensing process outlined before a customer commences an order.  For security reasons, the National Australia Bank does not provide mathsteacher.com Pty Ltd with full credit card details (i.e. only 9 of the 16 digits of the credit card number is provided).

mathsteacher.com Pty Ltd may aggregate demographic information for internal use to analyse its performance.  It will not share any information with third parties that could be used to identify individual users of the mathsteacher Websites.

Visitors to the mathsteacher Websites may be provided with the opportunity to receive email updates about future software or reminders about licensing our software through check boxes or feedback forms.  mathsteacher.com Pty Ltd requires you to willingly opt-in before receiving any such emails.

mathsteacher.com Pty Ltd gives users the following options for removing their information from our database to not receive future communications.

  1. You can request removal from the feedback form
  2. You can send mail to the following postal address:
    mathsteacher.com Pty Ltd
    PO Box 1112
    MOUNTAIN GATE VIC 3156
    AUSTRALIA

Visitors to the mathsteacher Websites may provide mathsteacher.com Pty Ltd with feedback through feedback forms.  When providing such feedback, we require basic contact details including your name, email address and whether you are a teacher, parent, student, retailer or someone else.  We may contact you to further clarify your feedback.  mathsteacher.com Pty Ltd may aggregate the feedback information for internal use to analyse the broad viewpoints of the mathsteacher Websites' visitors.  mathsteacher.com Pty Ltd will not share any feedback information with third parties that could be used to identify individual users of the mathsteacher Websites.

If you wish to provide mathsteacher.com Pty Ltd with feedback, you must read the terms and conditions of use of the mathsteacher Websites and in particular, the sub-section relating to intellectual property rights of feedback submissions.


Delivery Policy

Providing mathsteacher.com Pty Ltd agrees to license its software in accordance with the relevant licence agreement/s, it will send the software by post or Internet download as requested.

mathsteacher.com Pty Ltd will aim to minimise the delivery time taken but may take such steps as deemed necessary to verify the payment of the licence fee and the identity of the person requesting the licence to protect itself from fraud.

For schools and tutoring centres, mathsteacher.com Pty Ltd aims to ship the software to all customers within 24 hours of receiving the order.  For Homework Licences sent by post, mathsteacher.com Pty Ltd will ship the software within the timeframe advised to customers before orders are submitted.  However, longer delivery times might occur for customers in remote locations.

Nevertheless, before requesting a licence, you must accept that mathsteacher.com Pty Ltd does not guarantee the delivery time of the software and shall not be liable for any damages caused by late delivery to the user/s of the software, nor shall it be obligated in any way to alter the terms of the relevant licence agreement.

Nonetheless, mathsteacher.com Pty Ltd will inform the person requesting the licence by using the email address provided by that person:

  • of any expected delays in the delivery of the software.
  • if the licence cannot be provided and promptly refund any monies paid.

Please contact mathsteacher.com Pty Ltd using the feedback form or by calling the number/s listed on the contact page if you are concerned about any delay in the delivery of the software.


Returns Policy

mathsteacher.com Pty Ltd only accepts returned software if the software is defective and warrants to replace the defective software in accordance with the terms of the Warranty.


Questions About Our Policies

If you have any questions about the privacy statement, other policies, our terms and conditions of use of the mathsteacher Websites, the practices of the mathsteacher Websites, or your dealings with the mathsteacher Websites, you can:

  1. use the feedback form; or
  2. send postal mail to:
    mathsteacher.com Pty Ltd
    PO Box 1112
    MOUNTAIN GATE VIC 3156
    AUSTRALIA

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